Privacy Policy

KGEN is the trading name of RADOJE GAVA PR GK DIGITAL, a sole proprietorship registered in Serbia. Tax ID (PIB): 114960983. Company registration number: 67984986. Contact: info@kgenagency.com

We collect the information you give us directly: your name, email address, phone number, your business name and/or Instagram (or other social) handle, and any other information you submit through our contact and application forms.

We use this information to:

• contact you about your enquiry;
• schedule and confirm consultation calls;
• provide the marketing services you requested.

By submitting our form and ticking the SMS consent checkbox, you agree to receive text messages from KGEN related to your enquiry, including replies from our team, appointment confirmations and reminders, and follow-ups.

Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or email info@kgenagency.com.

Consent to receive SMS is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use third-party service providers to operate our business — including CRM, scheduling, email delivery and SMS delivery providers — and share only the data they need to perform those services for us. We do not sell personal data.

We keep your personal data only for as long as needed for the purposes described above, or as required by applicable law and accounting rules. When it is no longer needed, we delete it or anonymise it.

You may request access to the personal data we hold about you, ask us to correct it, or ask us to delete it. To make a request, email info@kgenagency.com and we will respond within a reasonable time.